Empowering organizations with multi-tenant ticketing and real-time support automation.

The Ticket Scope Management journey

Ticket Scope Management was designed to solve the challenge of fragmented customer support across multiple organizations. Traditional ticketing systems often lacked scalability, role-based flexibility, and real-time responsiveness. This project reimagines helpdesk workflows by enabling a multi-tenant architecture where SuperAdmins, Admins, and Users each have tailored access, tools, and insights. With centralized controls, secure ticket flows, and real-time chat, it ensures organizations of any size can handle user issues efficiently while maintaining accountability and transparency.

We developed Ticket Scope Management as a full-stack SaaS solution with web and mobile apps for every stakeholder. Our team delivered the SuperAdmin Console, Admin Panel, and User App, supported by a robust Node.js backend. Features like file uploads, live chat, push notifications, and analytics dashboards were built for high performance and seamless collaboration. By integrating Cordova for cross-platform mobility, Firebase for notifications, and JWT authentication for security, we ensured the platform was both scalable and enterprise-grade. This comprehensive system empowers organizations to streamline customer support and enhance user satisfaction with technology-driven efficiency.